FAQ: Reproduction and Custom Made Oil Paintings
Is my credit card information safe?
Are this real paintings?
What bout other reproduction and portraits
Can you create a new work of art from several
of different photos?
Who paints these paintings?
What if I don't like the painting?
Can you deliver to my country?
What is the shipping cost?
How long does it take before I get the painting?
Are the paintings framed?
What if my painting is damaged during shipping?
Are your reproductions copyrighted works?
What are the discounts for large volume order?
Do I pay any taxes?
Is my credit card information safe?
Yes,
it is. We are using the worldwide secure and trusted PAYPAL to handle
your transaction. PayPal allows members to pay by credit card or directly
from their Bank Account.
You do NOT have to be a PayPal
member to make payment by credit card using the PayPal Secure
Server. If you do not have a PayPal account, you can still make payments
online using your VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS credit
card.
For large orders, we will also accept a bank wire transfer.
Are these real paintings?
We are very proud to offer the you the best quality against affordable
prices. We only sell 100% handmade oil paintings, hand painted by experienced
artists. These are oil on canvas and each stroke, texture, and nuance
is created by hand, in the same way the original paintings were created.
We do not use printing, pressing or computer technology to create our
painting.
What bout other reproduction and portraits?
If there any other paintings, painters or photos which you would like
us to reproduce, just send us an email with the information you would
like and/or a digital copy from the original and we will send you a quotation
as soon as possible.
Can you create a new work of art
from several of different photos?
Yes. The only limit is your imagination. We can compose and combine several
existing pictures to create a completely new oil canvas that you would
be proud of your creativity.
For example, we can paint a family portrait with an additional person,
a different background or a photograph painted in the style of a particular
artist.
Please click here to see some examples of what can be done.
Are your reproductions copyrighted works?
Every painting in our gallery is in either the public domain or original
artworks like portraits or composite artwork. You should not need to worry
about copyright infringement.
Who paints these paintings?
We work with a large team of artists. We employ specialists in certain
disciplines and styles. Our artists are high qualified with at least 10
years of experience.
What if I don't like the painting?
In case you are not satisfied with your painting, we offer you a full
Money Back guarantee. Refunds will be made after we receive
the painting back. Only shipping and handling costs will be charged in
case of refund. The paintings must return in the original packing and
in the same condition we sent them. Our return policy is valid for 10
days and the return period is from the merchandise arrival date.
It is compulsory to contact us before returning a painting and await
exact return instructions. Returned merchandise must be wrapped &
packed in the original tube and send to the address of origin.
Can you deliver to my country?
Yes, the delivery is worldwide. We deliver anywhere you want.
What is the shipping cost?
We offer you a low flat rate shipping cost of 15.25 USD for all items.
Combined shipping is possible.
How long does it take before I get the painting?
Normally it takes 4 weeks to paint your painting.
The shipping usually takes about a week. We will inform you in advance
when the painting has finished and will be shipped to your address.
We can also offer you a special shorter delivery order at additional
cost if you are in a hurry.
Are the paintings framed?
No, the paintings are not framed. We ship unframed paintings in a protective,
hard plastic tube. The main reason being that the transportation costs
would be disproportionate high. We find it is much more cost effective
for you to work with a local framing store.
But, if you wish to order a frame, we will be glad to ship the painting
framed and "ready to hang" so you can immediately put it on
your wall. Just let us know and we can give you an estimate of the shipping
& handling cost of your framed painting.
What if my painting is damaged during
shipping?
In the very rare case that your painting or frame arrives damaged, please
immediately notify the courier company and then inform us. All our paintings
and frames are insured and we will immediately work on a replacement.
What are the discounts for large volume
order?
If you are a hotel, corporation or interior design office that need to
order a large volume of art decorations items, we will offer very special
discounts for you. Just send us an email with your preferences and requests.
Do I pay any taxes?
In the US there are no import duties for paintings according to the Harmonized
Tariff Schedul. In other countries, please consult the customs' service.
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